Customer Service Sales Associate

Hertz•Paradise, NV

10d

About The Position

The Dollar/Thrifty Customer Service Sales Associate consults with customers about their car rentals, maximizes revenue by actively offering products and services and overcoming objections, and provides world-class customer service and sales support. The role manages rental and occasionally return processes in accordance with company policies and procedures, assists customers in person and by phone, and supports an efficient, collaborative service environment. The position pays $14.50 per hour plus commission, with on-target earning potential starting at 2% and eligibility for bonus plans of up to 12%. Benefits may include medical, dental and vision plan options; life insurance; retirement programs with 401(k) employer matching; paid parental leave and adoption assistance; an employee assistance program; educational reimbursement and discounts; voluntary insurance programs; and other perks and discounts.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple systems while assisting customers in person or by phone.
Proficiency in English and clear written and oral communication in English; candidates fluent in other languages are encouraged to apply.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and strong interpersonal skills.
Proven ability to work well within a team.
A strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods of time.

Responsibilities

Manage the rental and occasionally return process in compliance with company policies and procedures.
Provide professional, friendly customer service and sales support, welcoming customers and representing the company appropriately.
Offer products and services using approved sales and service techniques based on customers’ wants and needs, and build brand loyalty.
Focus on providing every customer with a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration and support the company’s service goals.
Prepare rental and return documents accurately and completely, including the rental agreement folder.
Qualify customers using company rental requirement guidelines.
Provide directions, maps, local-area information and appropriate service information.
Review rental parameters, rates and service charges with customers to ensure understanding.
Ensure the return date and time on rental agreements are accurate and review charges when vehicles are returned.
Answer phones promptly and helpfully and resolve customer service issues.
Coordinate customers in the queue to minimize wait times and promote efficient service.