Customer Service Sales Associate

Hertz•Sacramento, CA

About The Position

The Dollar/Thrifty Customer Service Sales Associate consults with customers about their car rentals, maximizes revenue opportunities by offering products and services and addressing customer objections, and provides world-class customer service and sales support. The role manages rental and occasionally return processes in accordance with Hertz policies and procedures, helps customers understand rental terms and charges, and supports an efficient, welcoming service experience.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple computer systems while assisting customers in person or by phone.
Proficiency in English and clear written and oral communication in English; candidates fluent in other languages are encouraged to apply.
Ability to work in a fast-paced environment with varied tasks.
Strong organizational and time-management skills.
Professionalism and interpersonal skills.
Ability to work well within a team.
A strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods of time.

Responsibilities

Manage rental and occasionally return processes in compliance with company policies and procedures.
Welcome customers and represent Hertz professionally in appearance, language, and behavior.
Help ensure every customer receives a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration, and help build brand loyalty.
Use approved sales and service techniques to identify customer needs and offer appropriate optional products.
Prepare rental and return documents accurately and completely, including the Rental Agreement Folder.
Qualify customers according to company rental requirements.
Provide directions, maps, local-area information, and relevant service information.
Review rental parameters, rates, and service charges with customers; verify rental return date and time; and review charges upon vehicle return.
Answer customer phone calls in a friendly, helpful, and prompt manner, and resolve service issues effectively.
Coordinate customers in the queue to reduce wait times and promote efficient service.

Benefits

Hourly rate of $18.50 plus commission; on-target earning potential starting at 2%, including monthly bonus plans.
Eligible for bonus plans up to 12%.
Overtime pay, subject to applicable laws and company policy requiring prior approval.
Holiday pay of 1.5 times the regular rate for hours worked on a designated holiday, plus 8 hours of holiday pay.
Up to 48 hours of sick pay.
Paid time off, vacation, and paid observed holidays; accruals start at 0.83 days per month, with 4 floating holidays and 9 paid observed holidays.
Profit-sharing eligibility.
Medical, dental, and vision plan options.
Company-paid basic life insurance equal to one times base annual pay.
Retirement programs, including 401(k) matching: dollar-for-dollar match on the first 3% contributed and 50 cents per dollar on the next 2%.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary pet, legal/identity theft, and critical illness insurance programs.
Perks and discounts, including theme park tickets and gym discounts.