Customer Service Sales Associate

Hertz•Sacramento, CA

About The Position

The Customer Service Sales Associate consults with customers about their car rentals, provides customer service and sales support, and maximizes revenue opportunities by offering products and services and addressing customer objections. The role manages rental and occasional return processes in accordance with company policies, prepares accurate rental documentation, assists customers with questions and service issues, and contributes to an efficient, collaborative customer-service environment. The position pays $18.50 per hour plus commission, with on-target earnings starting at 2%.

Requirements

Passion for customer service and attention to detail, including a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple computer systems.
Ability to multitask across computer systems while engaging with customers in person or by phone.
Proficiency in English, with clear and proficient written and oral communication.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and interpersonal skills.
Proven ability to work well within a team.
A strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages other than English is encouraged.

Responsibilities

Provide customer service by managing rental and occasional return processes in compliance with company policies and procedures.
Welcome customers and represent the company with professional appearance, language, and behavior.
Help ensure every customer receives a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration, and support the company’s service environment.
Use approved sales and service techniques to determine customer wants and needs.
Offer optional products to meet customer wants and needs.
Prepare rental and return documents accurately and completely.
Qualify customers according to rental requirement guidelines.
Assist customers with directions, maps, local information, and service information.
Review rental parameters, rates, and service charges with customers to ensure understanding.
Ensure the return date and time on rental agreements are accurate, and review charges when vehicles are returned.
Prepare rental agreement folders with all required information.
Answer customer phone calls in a friendly, helpful, and prompt manner.
Resolve customer service issues effectively.
Assist and coordinate customers in the queue to reduce wait times and provide efficient service.

Benefits

Hourly rate of $18.50 plus commission; on-target earnings start at 2%.
Monthly bonus plans, eligible up to 12%.
Overtime pay, subject to applicable law and prior approval under company policy.
Holiday pay at 1.5 times the regular rate for hours worked on a designated holiday, plus 8 hours of holiday pay.
Sick pay of up to 48 hours.
Paid time off, vacation, and paid observed holidays, with accruals starting at 0.83 days per month, 4 floating holidays, and 9 paid observed holidays.
Profit sharing eligibility.
Medical, dental, and vision plan options.
Company-paid basic life insurance coverage equal to one times base annual pay.
Retirement programs, including 401(k) employer matching: dollar-for-dollar matching on the first 3% contributed and 50 cents per dollar on the next 2%.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary pet, legal/identity theft, and critical illness insurance programs.
Perks and discounts, including theme park tickets and gym discounts.