Customer service representatives
About The Position
Silearth is a unique organisation dedicated to capturing and sharing the stunning beauty of natural landscapes, with a special focus on iconic locations like Joshua Tree, California. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in New York, NY, United States. This is a Full-time position and a fantastic opportunity for an individual who is passionate about providing exceptional customer support. As the first point of contact for our customers, you will play a crucial role in representing our brand, answering enquiries, and ensuring a positive customer experience from start to finish. The successful candidate will be a clear communicator, a natural problem-solver, and an integral part of our growing team.
Requirements
- Proven experience in a customer service, customer support, or a similar client-facing role.
- Exceptional written and verbal communication skills with a professional and friendly telephone manner.
- Strong interpersonal skills and a genuine passion for helping others.
- Excellent problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using common customer service software and CRM systems.
- Strong organisational and time-management skills with the ability to prioritise tasks effectively.
- A high level of attention to detail and accuracy in all work.
Nice To Haves
- A personal interest in photography, travel, or nature is highly desirable.
Responsibilities
- Professionally handle all inbound customer enquiries via email, phone, and social media channels in a timely and efficient manner.
- Provide accurate and detailed information regarding our products, such as photographic prints, and services.
- Resolve customer issues and complaints with empathy and professionalism, aiming for first-contact resolution.
- Process customer orders, returns, and exchanges accurately.
- Maintain and update customer records in our internal database, ensuring a high level of data integrity.
- Gather and document customer feedback to help our team improve our products and services.
- Collaborate with other team members to ensure a seamless and consistently excellent customer journey.
Benefits
- A competitive hourly wage and benefits package.
- Opportunities for professional development and career growth.
- A supportive, creative, and friendly team environment.
- Generous paid time off and holiday entitlement.
- Employee discounts on Silearth products.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
