Customer Service Contact Center Representatives - Full-Time

Opportunities to•Hilliard, OH

6d•Onsite

About The Position

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service. Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future. At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day. About the Role We are seeking self-motivated, results-oriented FULL-TIME CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES to join our team. In this role, you will contribute to a best-in-class customer experience while helping customers find the right technology solutions for their needs. This role is based in our Corporate Office located in Hilliard, OH. This role is ideal for individuals who thrive in a fast-paced retail environment, enjoy learning new skills, and are passionate about delivering exceptional customer service. We’re seeking candidates who are available to work between 10:00 a.m. and midnight, with weekend availability. The starting pay for this position is $17.50 per hour.

Requirements

High school diploma required
One year of experience in customer service or a related field preferred
Strong listening, critical thinking, and problem-solving abilities
Excellent verbal and written communication skills
Accurate and efficient typing proficiency
Ability to multitask effectively while managing priorities
Flexible and adaptable when working with diverse customer needs and personalities
Passion for technology, including computers & electronics is a definite plus

Responsibilities

Handle high volumes of inbound customer interactions efficiently through phone, chat, text, and email channels
Maintain a strong working knowledge of consumer electronics, devices, and related technology
Assess customer needs, gather and clarify information, troubleshoot concerns, and provide effective solutions
Deliver personalized support to enhance the overall customer experience and satisfaction
Accurately document customer interactions and update records within the appropriate systems and databases
Build and maintain positive working relationships to support collaboration and team success
Consistently achieve individual and team performance goals