Customer Service Representatives

Sutherland • Tysons, VA

11h • $21 - $21 • Hybrid

About The Position

This job requires you to work at home 2 days and onsite 3 days/week at: 7901 Tysons Corner Center (Suite E9l), McLean, VA 22102. Sutherland is seeking Customer Service/Emergency Services Representatives to support one of their public utility clients. This role involves working with leading technologies and systems, supported by a dedicated team. Because the client is a public utility, support is provided 24/7, requiring full availability for various shifts, including at least one weekend day.

Requirements

• Excellent verbal and written communication skills
• Full time availability
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with strong multi-tasking skills
• High school diploma or equivalent
• Excellent Internet connectivity: Internet access speeds of at least 5 Mbps upload and 30 Mbps download
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.

Responsibilities

• Support a public utility client and their customers.
• Work with leading technologies and systems.
• Provide 24/7 support.
• Be available for various shifts, including at least one weekend day.

Benefits

• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities
• Additional pay incentives
• Monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED