Customer Support Representatives/Streaming Services

Sutherland

3d•Remote

About The Position

We are Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.

Requirements

Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience.
Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
Basic PC keyboarding skills.
Microsoft Office experience (Outlook, Word, Excel).
Technical support experience.
Strong problem-diagnosis and problem-solving skills.
Multi-tasking skills, with the ability to use several applications simultaneously.
Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download.

Nice To Haves

Experience working with CRM applications.

Responsibilities

Support customers of a global giant in the streaming media and entertainment industry.
Build rapport with callers.
Share knowledge and enthusiasm for movies, TV shows, and animated stories.
Provide basic troubleshooting for streaming services.
Utilize CRM applications to manage customer interactions.
Diagnose and solve customer problems effectively.
Multi-task and use several applications simultaneously.