Swedish Customer Support, TV streaming service - Warsaw

Job Squad • Capon Bridge, WV

5d • Onsite

About The Position

In this customer support role you will be interacting with Swedish customers, and serving B2B and B2C clients on inbound calls as first and second line support. Some of your daily tasks include: Answer questions about prices, memberships, cancellation policies, account information, billing etc. Make changes in account informations, payment method, membership status or plan Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits Use guides and protocols provided during your initial training to ensure customer satisfaction Communicating with customers in a friendly and professional manner Provide technical support for the streaming service company Handle outbound calls for administrative tasks such as getting feedback or following up on late payment

Requirements

• You speak and write Swedish fluently (C1) and you speak English (at least B2).
• 6 months experience in customer service.
• You have a basic understanding and level of computer handling skills.
• Excellent problem solving skills with the capability of research and identification of the right information.
• You have strong written communication skills and you are service-oriented, professional, and thorough.
• You need a European passport to apply

Nice To Haves

• Experience with digital service platforms, and CRM tools is an advantage.

Responsibilities

• Answer questions about prices, memberships, cancellation policies, account information, billing etc.
• Make changes in account informations, payment method, membership status or plan
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during your initial training to ensure customer satisfaction
• Communicating with customers in a friendly and professional manner
• Provide technical support for the streaming service company
• Handle outbound calls for administrative tasks such as getting feedback or following up on late payment

Benefits

• Performance bonuses
• Relocation package (flight and hotel for 2 weeks)
• LuxMed private medical care
• MyBenefit cafeteria
• life insurance
• Fully paid training period (2 months, Mon-Fri: 8:00-16:30)
• Development opportunities (high chance to grow internally, such as team leader, quarterly)
• Multisport card
• Social activities, celebrations, and events arranged by the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed