Norwegian Customer Support, big airline - Warsaw (hybrid)

Job Squad • Turner, ME

5d • Hybrid

About The Position

In this customer support role you will be interacting with Norwegian customers, and only answering inbound calls. Some of your daily tasks include: Answer questions about flights, products, prices, fares, rules, cancellations and refunds, and online services. Make changes in reservations - time and destination, or change of personal data. Handle special service requests (wheelchairs, special assistance, animals). Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits. Use guides and protocols provided during the training to ensure customer satisfaction. Communicating with customers in a friendly and professional manner.

Requirements

• You speak and write Norwegian fluently (C1)
• You speak English (at least B2)
• You have a basic understanding and level of computer handling skills.
• Excellent problem solving skills with the capability of research and identification of the right information.
• You have strong written communication skills and you are service-oriented, professional, and thorough.

Nice To Haves

• Experience in customer service, digital service platforms, and CRM tools is an advantage.

Responsibilities

• Answer questions about flights, products, prices, fares, rules, cancellations and refunds, and online services
• Make changes in reservations - time and destination, or change of personal data
• Handle special service requests (wheelchairs, special assistance, animals)
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Communicating with customers in a friendly and professional manner

Benefits

• Performance bonuses
• Relocation package from abroad
• Hybrid work model after probation period
• Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
• Fully paid training period (2 months, Mon-Fri: 8:00-16:30)
• Development opportunities (high chance to grow internally, such as team leader, quarterly)
• Multisport card
• Social activities and events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed