Customer Support Underwriter (Hybrid)

Utica National Insurance Group • New Hartford, NY

14h • Hybrid

About The Position

We are seeking a communicative and collaborative Customer Support Underwriter to join our team. In this role, you will be responsible for underwriting mid-term transaction requests, also referred to as an endorsement. With skills in organization and detail orientation, you'll document your work and update customer information. You'll also be responsible for communicating with agents via phone and e-mail. This is an excellent opportunity to start a rewarding career in underwriting!

Requirements

• Associate's Degree preferred or other insurance training.
• 0-2 years' agency or insurance company experience.

Responsibilities

• Process endorsements and review billing transactions according to established department policies and procedures.
• Communicate and collaborate with internal and external stakeholders in a professional manner when additional information is needed, ensuring timely processing.
• Maintain detailed policy documentation and update customer information as necessary.
• Rate endorsements/transactions for multiple lines of business.
• Develop and maintain positive customer relations and coordinates with various functions within the company.
• Perform pre-underwriting tasks for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work.
• Maintain acceptable productivity and quality levels established by management.
• Perform all tasks with direction of supervisor.
• Perform other duties as assigned.
• Conform with all corporate policies and procedures.

Benefits

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree