Customer Service Representatives - Tysons, VA

Sutherland • Tysons, VA

21h • Hybrid

About The Position

This job requires you to work at home 2 days and onsite 3 days/week at: 7901 Tysons Corner Center (Suite E9l), McLean, VA 22102. Sutherland is seeking Customer Service/Emergency Services Representatives to support one of our public utility clients. You will be working with leading technologies and systems as well as a dedicated team of leaders and peers to support you. Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and be able to work at least one weekend day.

Requirements

• Excellent verbal and written communication skills
• Full time availability
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office
• Experienced in customer service with strong multi-tasking skills
• High school diploma or equivalent
• Excellent Internet connectivity: Internet access speeds of at least 5 Mbps upload and 30 Mbps download
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.

Responsibilities

• Provide customer service and emergency services support for a public utility client.
• Work with leading technologies and systems.
• Be available to work various shifts, including at least one weekend day.

Benefits

• Hourly rate of $20.50
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives
• Monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED