Customer Service Representative $18-$20 hourly
Raymour & Flanigan Furniture and Mattresses•Rochester, NY
•$18 - $20
About The Position
As a Customer Service Representative at Raymour & Flanigan, you support customers throughout the lifecycle of their purchase. You help schedule deliveries, manage payments, and respond thoughtfully to customer questions and concerns. You work independently and as part of a small team to strengthen the customer shopping experience, while supporting sales and operations team members in advocating for customers.
Requirements
- Effective communication, interpersonal, and organizational skills, both in person and on the phone.
- Excellent listening skills and the ability to multitask in a fast-paced service environment.
- Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
- Must be authorized to work in the U.S. without current or future visa sponsorship.
Responsibilities
- Provide genuine, friendly, personable, and professional customer service.
- Assist customers with scheduling deliveries and managing payments.
- Listen to and address customer questions and concerns.
- Proactively resolve escalated customer issues.
- Support sales and operations team members by advocating for customers' concerns and requests.
- Work independently and collaboratively with a small team to enhance the customer shopping experience.
Benefits
- Health benefits
- 401(k) with company match
- Profit sharing
- Cross-training
- Annual breakfast prepared by the owners
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
