Customer Service Representative $18-$20 hourly

Raymour and Flanigan • Horseheads, NY

4d

About The Position

As a Customer Service Representative at Raymour & Flanigan, you play an important role throughout the lifecycle of each customer’s purchase. You help customers schedule deliveries, manage payments, and address their questions and concerns. You work independently and as part of a small team to strengthen the customer shopping experience. The role requires a flexible retail schedule that includes days, nights, weekends, holidays, and events. The listed pay is $18–$20 per hour.

Requirements

• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Excellent listening skills and the ability to multitask in a fast-paced service environment.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
• Authorization to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Provide genuine, friendly, personable, and professional customer service.
• Assist customers with scheduling deliveries and managing payments.
• Acknowledge and address customer questions and concerns.
• Proactively resolve escalated customer issues.
• Support sales and operations team members by advocating for customers’ concerns and requests.
• Work independently and with a small team to strengthen the customer shopping experience.

Benefits

• Health benefits
• 401(k) with company match
• Profit sharing
• Cross-training
• Annual breakfast prepared by the owners

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed