Customer Service Representative $18-$20 hourly

Raymour and Flanigan • Rochester, NY

2d

About The Position

As a Customer Service Representative at Raymour & Flanigan, you will support customers throughout the lifecycle of their purchases. You will assist with scheduling deliveries, managing payments, and addressing customer questions and concerns. You will work independently and as part of a small team to strengthen the customer shopping experience, while supporting sales and operations team members. The role requires flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. Candidates must be authorized to work in the U.S. without current or future visa sponsorship.

Requirements

• Effective communication, interpersonal, and organizational skills, both in person and on the phone.
• Excellent listening skills and the ability to multitask in a fast-paced service environment.
• Flexibility to work days, nights, weekends, holidays, and events.
• Authorization to work in the U.S. without the need for visa sponsorship now or in the future.

Responsibilities

• Provide genuine, friendly, personable, and professional customer service.
• Help customers schedule deliveries and manage payments.
• Listen to and address customer questions and concerns.
• Proactively resolve escalated customer issues.
• Advocate for customer concerns and requests while supporting sales and operations team members.
• Work independently and with a small team to enhance the customer shopping experience.

Benefits

• Health benefits
• 401(k) with company match
• Profit sharing
• Cross-training

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed