Customer Service Representative - FT40 - Southcenter Branch

Mechanics Bank•Tukwila, WA

7d•$22 - $32•Onsite

About The Position

Mechanics Bank is seeking a Customer Service Representative to perform basic to moderately complex banking transactions under general supervision and established policies and procedures. The role provides high-quality customer service by processing transactions accurately, responding to inquiries, maintaining accounts, assisting customers, and referring them to additional products and services. The representative is accountable for the operational quality and accuracy of their work, including cash balancing, and must follow bank policies, procedures, and applicable banking regulations. This position is on-site and may require travel of 0–10%.

Requirements

High school degree or GED required; additional experience may be considered in lieu of a degree.
At least 1 year of customer service and cash-handling experience in a customer-facing role required.
Excellent interpersonal skills, attention to detail, and customer service skills.
Ability to work independently and collaborate effectively as a team member.
Ability to make decisions using available information.
Basic knowledge of bank deposit products and services.
Ability to understand customer loan requests and make appropriate referrals.
Ability to understand requests for additional services, inform customers about additional products and services, and make appropriate referrals.
Knowledge of applicable bank policies and procedures.

Nice To Haves

At least 1 year of experience in a banking environment with basic knowledge of bank deposit products and services preferred.

Responsibilities

Process routine and more complex teller transactions, including deposits, withdrawals, check cashing, payments, transfers, and transactions received by mail or night drop.
Serve customers efficiently while maintaining accuracy and complying with policies, procedures, security guidelines, and regulatory requirements.
Assist with account reconciliation, statement and check copies, check orders, account closures, address changes, stop payments, debit card maintenance, and safe deposit box access.
Assist at other branches as needed.
Provide courteous, professional service in person and over the phone; respond to customer inquiries promptly and accurately.
Identify customer needs, explain product and service features and benefits, provide related information, and make appropriate referrals.
Educate customers about mobile and online banking technology.
Maintain and balance cash supplies, follow cash-handling procedures, and balance cash at the end of each shift.
Review transactions for suspicious activity and fraudulent items, remain alert to scams, and refer unresolved issues to Branch Management or appropriate departments.
Assist with branch opening and closing by following security procedures.
Gather data and process reports and forms, including Currency Transaction Reports, Reg CC, holds, and overdraft items, in support of compliance requirements.
Assist with branch audit functions when requested.
Complete assigned compliance requirements by their due dates.

Benefits

Medical, prescription, dental, and vision coverage for employees and eligible family members.
Employer-paid Employee Assistance Program, life insurance, AD&D, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and Dependent Care Flexible Spending Accounts and commuter/parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings Plan, tuition reimbursement, and student loan assistance.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
Free personal checking and savings account.
Discounted rates on primary residence loans with $0 origination fees, subject to restrictions.
Eligible for Retail Incentive Plan.