Customer Service Representative - FT40 - Southcenter Branch

Mechanics Bank•Tukwila, WA

5d•Onsite

About The Position

Mechanics Bank is seeking a Customer Service Representative to perform basic to moderately complex banking transactions under general supervision and in accordance with established policies and procedures. The role delivers accurate, attentive service by processing transactions, addressing inquiries, maintaining accounts, assisting customers, and referring them to relevant products and services. The employee is responsible for the quality and accuracy of their work, including cash balancing, and must follow banking policies, procedures, and regulations. This position works on-site and may require travel of 0–10%.

Requirements

High school degree or GED required; additional experience may be considered in lieu of a degree.
At least 1 year of customer service and cash-handling experience in a customer-facing role required.
Excellent interpersonal and customer-service skills and attention to detail.
Ability to work independently and collaborate effectively as a team member.
Ability to make decisions using available information.
Basic knowledge of Bank deposit products and services.
Ability to understand customer loan requests and make appropriate referrals.
Ability to understand requests for additional services, make customers aware of relevant products and services, and make appropriate referrals.
Knowledge of applicable Bank policies and procedures.
Ability to meet the role’s physical requirements, including occasional lifting or moving of up to 10 pounds.

Nice To Haves

At least 1 year of experience in a banking environment with basic knowledge of bank deposit products and services is preferred.

Responsibilities

Process routine teller transactions and work directly with customers.
Accept, verify, and process deposits, withdrawals, check cashing, payments, transfers, and transactions received by mail or night drop in accordance with procedures and security guidelines.
Serve customers waiting in line efficiently while maintaining accuracy and complying with policies and regulations.
Assist customers with account reconciliation, copies of statements and checks, check orders, account closures, address changes, stop payments, debit card maintenance, and safe deposit box access.
Assist at other branches as needed.
Provide courteous and professional customer service in person and over the phone; respond to inquiries accurately, promptly, and efficiently.
Identify customer needs, explain products and services and their features, rates, charges, fees, and restrictions, and make appropriate recommendations and referrals.
Educate customers about mobile and online banking and other banking technology.
Maintain and balance cash supplies; follow cash-handling procedures and balance cash at the end of each shift.
Review transactions for potential fraud indicators and remain alert to scams targeting banking customers.
Refer unresolved issues to Branch Management or the appropriate departments.
Assist with branch opening and closing in accordance with security procedures.
Gather data and process reports and forms, including Currency Transaction Reports and documentation related to Regulation CC, holds, and overdrafts.
Support branch audit functions as requested and complete required compliance activities by assigned due dates.
Follow Bank policies and procedures and comply with Bank Secrecy Act/Anti-Money Laundering and other regulatory programs.

Benefits

Medical, prescription, dental, and vision coverage for employees and eligible family members.
Employer-paid Employee Assistance Program, life insurance, AD&D, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and Dependent Care Flexible Spending Accounts.
Commuter and parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings Plan.
Tuition reimbursement program and student loan assistance program.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
Free personal checking and savings account.
Discounted rates on primary residence loans with $0 origination fees, subject to restrictions.
Retail Incentive Plan eligibility.
Health benefits eligibility for employees working 25 or more hours per week, effective the first day of the month following or coinciding with the hire date.