Branch Customer Representative

Suncoast Credit Union•Punta Gorda, FL

8d•Onsite

About The Position

The Branch Customer Representative (Member Advocate) plays a key role in customer service throughout Suncoast Credit Union branch locations. The position supports a positive member experience and builds lasting relationships by conducting a wide range of teller transactions with professional, prompt, courteous, and accurate service while maintaining member confidentiality. The representative proactively develops competencies and progresses through key skills. The role involves assisting members with financial needs, explaining relevant products and services, answering questions, resolving problems, opening deposit accounts, and processing teller transactions. It also includes following transaction policies and procedures, maintaining accurate records and cash controls, and assisting with branch equipment and services. The position requires registration as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS), including maintaining and renewing registration annually and complying with applicable SAFE Act regulations and Suncoast Credit Union policies. The position is full-time. Branch hours are Monday through Thursday, 8:30 AM–5:00 PM, and Friday, 8:30 AM–6:00 PM; shifts are based around these operating hours. The role may occasionally require working outside normal business hours and traveling by automobile.

Requirements

High school diploma or equivalent.
At least 1 year of experience with a financial institution or in a similar customer service role; a bachelor’s degree may substitute for previous work experience.
General math proficiency to balance a cash drawer, audit work, and reconcile accounts.
Good written, verbal, and interpersonal communication skills to interact professionally and effectively with members and staff.
Ability to maintain a high level of confidentiality.
Ability to meet the described physical demands, including lifting and carrying up to 25 pounds.

Responsibilities

Greet and welcome members at the branch and provide excellent service throughout interactions.
Identify ways to improve members’ financial lives.
Present and advise members or prospective members about credit union products and services that meet their financial needs.
Answer members’ questions.
Resolve financial-service problems by listening, collecting information, securing answers, and reporting results to the inquiring party.
Process teller transactions, including deposits, withdrawals, check cashing, loan payments, account transfers, gift cards, traveler’s checks, and money orders.
Interview prospective members to assess membership eligibility.
Maintain knowledge of Suncoast Credit Union products and services, including their features and benefits.
Open deposit accounts.
Perform account changes, reconciliations, and error resolution.
Follow credit union policies and procedures for teller transactions.
Verify deposits, withdrawals, loan payments, and account balances.
Obtain proper identification and endorsements.
Verify signatures and maintain proper check approval and cash drawer limits.
Balance the cash drawer at the end of the day and maintain an accurate teller balancing record.
Secure negotiable items and confidential records.
Assist with servicing the ATM, night drop vault, coin machine, and CDM.
Register as a mortgage loan originator with NMLS before engaging in mortgage loan originator activities; maintain and renew registration annually, provide timely updates, and provide the unique identifier to consumers as required.