Customer Service Representative - Entry Level

Qureos Inc

About The Position

We’re looking for a friendly, dependable, and customer-focused Customer Service Representative to join our team. If you enjoy helping people, solving problems, staying organized, and communicating with customers, this could be a great opportunity to grow your career. You’ll be an important first point of contact for our customers, helping answer questions, coordinate services, resolve concerns, and make sure every customer receives a positive experience. Previous customer service experience is welcome, but we’re also open to candidates with limited experience who are eager to learn. Training and support will be provided.

Requirements

High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.
Strong verbal and written communication skills.
Friendly, professional, and customer-focused attitude.
Good problem-solving and decision-making skills.
Strong attention to detail and accuracy.
Comfortable working with computers, email, and basic data-entry systems.
Ability to organize and prioritize multiple tasks.
Ability to remain professional and helpful in a fast-paced environment.
Entry-level candidates and applicants with transferable experience are encouraged to apply.

Nice To Haves

Previous customer service experience is welcome
Associate’s or Bachelor’s degree

Responsibilities

Communicate with customers by phone and email in a friendly, professional manner.
Answer questions, provide information, and assist customers with service requests.
Listen carefully to customer needs and ensure their concerns are handled promptly.
Identify customer needs and provide practical solutions.
Schedule appropriate services based on customer requirements.
Escalate complex questions or concerns to the appropriate management team when necessary.
Coordinate service appointments and customer requests efficiently.
Dispatch vehicles and personnel based on location, urgency, availability, and customer needs.
Help ensure service teams are properly routed to customer locations.
Maintain accurate records of customer interactions, service requests, and resolutions.
Enter and update customer information in the company’s customer management system.
Ensure information is complete, accurate, and up to date.
Learn about our products and door services so you can confidently answer customer questions.
Stay informed about available services, procedures, and scheduling requirements.