WFH Customer Service Representative – Entry Level

AIL•Chicago, IL

17h•Remote

About The Position

Globe Life AO is seeking motivated, dependable, and people-focused individuals to join our growing virtual team as Work-From-Home Customer Service Representatives / Benefits Specialists. You'll connect virtually with working families, union members, veterans, and other eligible clients who have requested information about available benefits. Your role is to answer questions, explain coverage options, assist with enrollment, and provide ongoing client service. No previous insurance experience is required. We provide structured training, mentorship, licensing guidance, and continued professional development.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities

Nice To Haves

Experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, or sales can be helpful—but is not required.
Work ethic, communication skills, professionalism, coachability, and willingness to learn.

Responsibilities

Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families who have requested benefit information
Listen to client needs and answer questions professionally
Provide a positive, personalized client experience
Build trusted relationships through consistent communication and follow-up
Provide continued service to existing policyholders
Educate clients about available life, accident, and supplemental health insurance options
Explain coverage and policy information clearly
Ask questions to understand each family's individual needs
Recommend appropriate benefit solutions based on those needs
Help clients make informed decisions regarding available protection
Guide eligible clients through applications and enrollment
Help with policy reviews, beneficiary updates, and coverage questions
Client follow-up and policy-related service needs
Maintaining accurate digital records and documentation
Scheduling appointments and follow-ups
Following applicable company procedures and state insurance requirements