WFH Online Entry-Level Customer Service Representative

AIL•Fargo, ND

17h•Remote

About The Position

Globe Life AO is expanding its virtual team and seeking motivated, people-focused individuals to join us as Remote Client Success Coordinators. This is an entry-level, work-from-home opportunity that offers flexibility, professional development, and the ability to build long-term income. You'll work virtually with individuals and families who have requested information about available benefits, helping them understand their options, answering questions, assisting with enrollment, and providing continued client support. No previous insurance experience is required. We provide training, mentorship, licensing guidance, and ongoing professional development.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable using Zoom and web-based applications
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities

Nice To Haves

Experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, or sales can be helpful—but is not required.
Communication skills
Professionalism
Work ethic
Coachability
Willingness to learn

Responsibilities

Meet with prospective and existing clients through scheduled Zoom and phone appointments
Connect with individuals who have requested information about available benefits
Listen to each client's questions, needs, and priorities
Provide a friendly, professional virtual experience
Build relationships through consistent communication and follow-up
Explain available life, accident, and supplemental health insurance options
Answer questions about benefits and coverage
Help clients understand available choices
Recommend appropriate solutions based on individual needs
Guide eligible clients through applications and enrollment
Assist with required documentation
Conduct policy reviews
Assist with beneficiary updates
Respond to policy and coverage questions
Provide continued client follow-up
Maintain accurate digital records
Manage appointments and schedules
Follow applicable company procedures and state insurance requirements