WFH Customer Service Representative – Entry Level

AIL•Chicago, IL

17h•Remote

About The Position

Globe Life AO is seeking motivated, dependable, and people-focused individuals to join our growing virtual team as Entry-Level Customer Service & Benefits Representatives. You'll work virtually with individuals and families who have requested information about available benefits, helping them understand their options, answering questions, assisting with enrollment, and providing continued client support. No previous insurance experience is required. We provide training, mentorship, licensing guidance, and ongoing professional development.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable using Zoom and web-based applications
Be willing to participate in required training
Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting licensed activities

Nice To Haves

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, military service, call centers, client relations, or sales can be helpful—but is not required.
We value communication skills, work ethic, professionalism, coachability, and willingness to learn.

Responsibilities

Provide Exceptional Customer Service: Meet with clients virtually through scheduled Zoom and phone appointments, Connect with individuals who have requested information about available benefits, Listen to client needs and answer questions professionally, Create a welcoming and personalized client experience, Build long-term relationships through consistent communication and follow-up, Provide ongoing assistance to existing clients.
Educate Clients About Their Benefits: Explain available life, accident, and supplemental health insurance options, Help clients understand coverage features and available choices, Identify individual and family protection needs, Recommend appropriate benefit solutions based on those needs, Answer questions clearly and accurately, Help clients make informed decisions regarding available coverage.
Assist With Enrollment & Ongoing Support: Guide eligible clients through applications and enrollment, Assist with required documentation, Conduct policy reviews, Assist with beneficiary updates, Provide appropriate claims-related guidance and support, Maintain accurate digital client records, Manage appointments and follow-up schedules, Follow applicable company procedures and state insurance requirements.
Qualified Client Opportunities – No Traditional Cold Calling: Spend more time helping people and less time searching for prospects. Representatives connect with individuals who have requested information regarding available benefits. Your focus is on: Understanding Needs → Educating Clients → Recommending Solutions → Enrollment → Long-Term Service. No requirement to purchase leads.
Weekly Performance-Based Pay: This position combines customer service, benefits education, relationship building, and consultative insurance sales. Compensation is commission-based rather than a guaranteed hourly wage or salary. Income opportunities may include: Weekly commission payments, Performance bonuses, Uncapped personal production potential, Renewal income, Long-term residual income opportunities, Leadership compensation as you advance, Additional performance-based incentives. Individual earnings vary based on activity, production, performance, and results.
100% Work From Home: Build your career without a daily commute. Client appointments, training, mentorship, coaching, and team meetings are conducted virtually through tools such as Zoom and other web-based systems. You can enjoy the flexibility of working from home while still being connected to an active professional team.
Flexible Scheduling: Organize your work schedule around your personal and professional responsibilities while maintaining the consistency needed to serve clients and build your career. Because compensation is performance-based, successful representatives typically demonstrate strong self-discipline, time management, accountability, and follow-through.
No Experience? We'll Train You: You don't need previous insurance experience to get started. Training and professional development may include: Virtual onboarding, State insurance licensing guidance, Product and benefits education, Customer-service training, Client communication skills, Consultative sales development, Enrollment procedures, Virtual presentation training, Digital business systems, One-on-one mentorship, Weekly coaching and workshops, Leadership development, Ongoing professional education. You'll have the opportunity to develop transferable skills in customer service, communication, sales, problem-solving, relationship management, organization, and leadership.
Benefits & Professional Support: Qualifying representatives may have access to: Medical insurance reimbursement opportunities, Company-supported life insurance, Accidental Death Benefit coverage, Renewal and residual income opportunities, Professional mentorship and coaching, Leadership-development programs, Union representation where applicable, Virtual business technology and resources. Eligibility and qualification requirements may apply.
Performance Rewards & Recognition: Strong performance may also qualify representatives for opportunities such as: Company-sponsored incentive travel, Leadership conferences and conventions, Performance bonuses, Achievement awards, Team recognition, Professional-development events, Additional performance-based incentives.
Build a Long-Term Career: This isn't designed to be simply another temporary work-from-home position. Representatives who demonstrate strong performance, professionalism, consistency, and leadership potential may pursue opportunities such as: Customer Service Representative → Benefits Representative → Trainer/Mentor → Team Leadership → Management. Advancement is based on performance, development, and demonstrated leadership ability—not simply tenure.