French-Speaking Customer Service Representative

doTERRA•Pleasant Grove, UT

14h•Onsite

About The Position

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.

Requirements

Professional French language proficiency required.
Professional English language proficiency required.
Strong typing and computer abilities.
Knowledge of proper grammar, punctuation, and impressive spelling.
Organized and detail-oriented.
Ability to follow instructions, policies, and procedures.
Works well with others.
Proactive while assisting others.
Ability to communicate effectively with others in a respectful and professional manner.
Ability to communicate by reading, writing, recording, receiving, and sending communications.

Nice To Haves

High School Diploma or GED preferred.
Ability to type 30 words per minute, preferred.
Previous customer service experience, preferred.
Desire to move up and grow with dōTERRA, preferred.

Responsibilities

Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types.
Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service.
Will be trained to take multiple contact types.
Contacts will be in French and English language.
Attend necessary trainings, as determined by management.
Respond promptly with correct grammar and punctuation in verbal and written communications.
Use resources to answer questions and resolve concerns promptly and courteously.
Follow-up on customer services issues.
Capture customer feedback.
Identify and track/code contact types.
Upsell and inform customers about promotions and products.
Help with special projects as needed.
Adhere to schedule and meet other department performance standards.