Customer Service Representative - French Speaker

lastminute.com

1d • Hybrid

About The Position

We are looking for customers service representatives to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in both French and English, keep on reading, as you might be the perfect fit for this job. You will play a key role in creating a positive customer experience by handling inbound and outbound phone calls, emails, and live chats. As the primary point of contact, you will investigate, advise, and resolve both pre-sales and after-sales queries, ensuring efficient, single-contact resolution for our customer.

Requirements

• Strong verbal and written communication skills in French and Spanish
• Availability to work rotating shifts, including weekends
• At least one year of experience in Customer Support services.
• Thorough and meticulous with extreme attention to detail
• Proactive team player
• Work to tight deadlines with a can-do attitude.
• Legally authorised to work in the country of employment and do not require visa sponsorship.

Nice To Haves

• Previous experience in the travel sector or similar
• GDS knowledge is a plus
• Oriented business results
• Versatility

Responsibilities

• Handling inbound and outbound phone calls, emails, and live chats.
• Investigating, advising, and resolving both pre-sales and after-sales queries.
• Ensuring efficient, single-contact resolution for our customers.

Benefits

• An inclusive, friendly, and international environment
• Shorter working week (36h as full time)
• Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EU
• Access to e-learning platforms (e.g. Discovery)
• Professional and managerial skills development training paths
• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• Leave options for parental responsibilities, marriages, bereavements, relocations, etc. in line with local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees