French-Speaking Customer Service Representative

doTERRA International LLC•Pleasant Grove, UT

1d•Hybrid

About The Position

At doTERRA, employees are encouraged to expand their skill sets and are provided opportunities for growth and movement within the company to achieve personal career goals. This position is responsible for providing the highest level of customer service to customers and Wellness Advocates through various contact types including phone, chat, and email.

Requirements

Professional French language proficiency required
Professional English language proficiency required
Strong typing and computer abilities
Knowledge of proper grammar, punctuation, and impressive spelling
Organized and detail-oriented
Ability to follow instructions, policies, and procedures
Works well with others
Proactive while assisting others
Ability to communicate effectively with others in a respectful and professional manner
Ability to communicate by reading, writing, recording, receiving, and sending communications

Nice To Haves

High School Diploma or GED preferred
Ability to type 30 words per minute, preferred
Previous customer service experience, preferred
Desire to move up and grow with dōTERRA, preferred

Responsibilities

Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service
Be trained to take multiple contact types
Conduct contacts in French and English language
Attend necessary trainings, as determined by management
Respond promptly with correct grammar and punctuation in verbal and written communications
Use resources to answer questions and resolve concerns promptly and courteously
Follow-up on customer services issues
Capture customer feedback
Identify and track/code contact types
Upsell and inform customers about promotions and products
Help with special projects as needed
Adhere to schedule and meet other department performance standards