Spanish Speaking Customer Service Representative
About The Position
As a Customer Service Representative at Veterans United, you will be the friendly voice guiding callers to the answers they need, from general loan questions to transferring calls or addressing inquiries. The goal is to be as helpful as possible and ensure each caller feels cared for. The Customer Service Center is a fast-paced, supportive, and close-knit team environment that operates 24/7, offering a variety of shifts. Compassion and connection are central to the team's work, with efforts made to build camaraderie through team bonding and events. Veterans United is dedicated to helping Veterans and military families become homeowners, having closed over 500,000 VA Loans to become the #1 VA lender. The company measures success by living its values: Be Passionate and Have Fun, Deliver Results with Integrity, and Enhance Lives Every Day, striving to provide friendly service and uplift communities. The company encourages applicants who are passionate, driven, and ready to make a difference, even if they don't meet every single qualification.
Requirements
- Thrive in fast-paced environments and are quick to learn and excel.
- Have a basic understanding of the loan process or the willingness to learn it quickly.
- Possess stellar phone skills and know how to make every caller feel valued.
- A solid work ethic drives you to give your best effort in everything you do.
- Bring dependability, efficiency, and great communication to every interaction.
- Must be fluent in both English and Spanish, with the ability to communicate effectively in a professional environment.
Responsibilities
- Answering incoming calls and connecting folks to the right department to get them what they need.
- Providing top-notch customer service while answering basic questions about VA loans.
- Juggling tasks like sending emails or instant messages to help quickly resolve issues.
- Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
