Customer Service Representative - Spanish

LEGO • Tempe, AZ

1d • Hybrid

About The Position

Just imagine joining a team that speaks a world of different languages. Now experience it for real. As a member of our seasonal Customer Service team, you’ll be at the heart of the action, helping us support our fans during our busiest season. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow? If you love creativity, problem-solving, helping others, and building connections, we encourage you to apply. About the Role: This role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be held in person in our brand-new building in The Beam on Farmer in Tempe. This classroom-based training will take 4-5 weeks. This is a fixed term contract until 29th January 2027. As a Customer Service Representative, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a starting salary of $46,450 per annum plus fantastic benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support. We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training. Our team tackles millions of queries each year, covering everything from building tips to troubleshooting and hunting down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable! Where you’ll spend your time: You will spend the first four weeks getting to know your new colleagues, learning about the bricks and settling into the LEGO culture during your induction training. The time of these training programs will be 9:00am to 5:00pm MST Monday through Friday; but are subject to change. We are currently hiring for multiple shifts with flexible, scheduled, start times (even at the half hour), ranging from 8:00am to 12:00pm. Full-time employees work 5 days a week, with a maximum of four weekend days scheduled in a four-week period, based on volume. This will go into effect once you have completed the 4-week training program and are ready to work independently. Why you’re the perfect match If you can keep cool when LEGO mini figures are losing their heads, then we want you on our team! You’ll bring energy, compassion, and fluency in English and Spanish. What you’ll be doing Respond to consumers in both English and Spanish - spoken and written. Engage with consumers via phone and email. Handling a range of topics from order status and account issues to digital experiences and product quality queries. Build strong and lasting relationships with consumers in a fun and engaging manner. Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests. Adapt to a variety of shifts to ensure we provide an exceptional service. Ready to Build Something Amazing? If you’re excited to create magical moments for fans everywhere, don’t wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Requirements

• If you can keep cool when LEGO mini figures are losing their heads, then we want you on our team!
• You’ll bring energy, compassion, and fluency in English and Spanish.

Responsibilities

• Respond to consumers in both English and Spanish - spoken and written.
• Engage with consumers via phone and email.
• Handling a range of topics from order status and account issues to digital experiences and product quality queries.
• Build strong and lasting relationships with consumers in a fun and engaging manner.
• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts to ensure we provide an exceptional service.

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees