Bilingual Customer Service Representative (Spanish)

Principle Health Systems • Houston, TX

5d • Onsite

About The Position

We are seeking a professional and proactive Customer Service Representative to join our team. This role is responsible for managing patient communications and ensuring smooth coordination of appointments within a medical office setting. The ideal candidate will possess strong communication, multitasking, and organizational skills, along with a customer-first mindset.

Requirements

• High school diploma or equivalent.
• Minimum of three years of experience in a customer service role (medical office experience is a plus but not required).
• Proficient in Microsoft Office applications.
• Strong typing and keyboarding skills.
• Excellent verbal and written communication skills.
• Ability to multitask, manage time effectively, and prioritize tasks.
• Resourceful and proactive in handling issues as they arise.
• Flexible and able to adapt to changing duties.
• Bilingual preferred but not required.

Responsibilities

• Operate multiple telephone lines to manage incoming and outgoing calls.
• Confirm and reschedule new patient and follow-up appointments.
• Verify and update patient information within the EMR system.
• Perform other job-related tasks as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees