Spanish Speaking Customer Service Representative

Veterans United Home Loans • Columbia, MO

1d • Onsite

About The Position

As a Customer Service Representative at Veterans United, you will be the friendly voice that helps guide callers to the answers they need. This includes answering general loan questions, transferring calls to other departments, and addressing inquiries to support and enhance the lives of callers, aiming to leave each caller feeling cared for. The Customer Service Center is a fast-paced, supportive, and close-knit team environment that fosters camaraderie through team bonding, department-wide events, and celebrating wins. Compassion and connection are central to their operations. To best serve callers, the Customer Service Center operates 24/7, offering a variety of shifts, with one shift assigned upon joining the team. Veterans United is dedicated to helping Veterans and military families become homeowners, having closed over 500,000 VA Loans and becoming the #1 VA lender in the nation. The company measures success by living its values: Be Passionate and Have Fun, Deliver Results with Integrity, and Enhance Lives Every Day, striving to provide friendly service and uplift people and communities across the country.

Requirements

• Fluent in both English and Spanish, with the ability to communicate effectively in a professional environment.
• Thrive in fast-paced environments and be quick to learn and excel.
• Have a basic understanding of the loan process or the willingness to learn it quickly.
• Possess stellar phone skills and know how to make every caller feel valued.
• Demonstrate a solid work ethic.
• Exhibit dependability, efficiency, and great communication in every interaction.

Responsibilities

• Answering incoming calls and connecting folks to the right department to get them what they need.
• Providing top-notch customer service while answering basic questions about VA loans.
• Juggling tasks like sending emails or instant messages to help quickly resolve issues.
• Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees