Bilingual Customer Service Representative (French Speaking)

Hamilton Beach Brands, Inc.•Southern Pines, NC

7h•$39,000•Hybrid

About The Position

At Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances. our culture is one of hard work, ethical behavior and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental and vision insurances, along with 401(k), paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at a discounted cost, employee recognition, team building activities, and a casual dress code just to name a few of the advantages of working for this dynamic company. We are seeking qualified, bilingual candidates for the position of Consumer Affairs Representative I (French) at our Southern Pines, NC and Richmond, Virginia facilities. This is a hybrid, salaried, overtime-eligible role with a standard schedule of Monday through Friday, 8:00 a.m. – 5:00 p.m. Employees work remotely on Mondays and Fridays, with in-office days Tuesday through Thursday. As the first point of contact for our customers, this position plays a critical role in delivering exceptional service, resolving inquiries, and representing our brand with professionalism and care. COMPENSATION STRUCTURE This role includes a structured step-increase program designed to support development and reward performance: Starting Salary: $39,000 annually Scheduled Pay Increases: At 3 months, 6 months, and 12 months, based on performance and tenure We are looking for individuals who are customer-focused, detail-oriented, and motivated to grow within a collaborative and supportive team environment.

Requirements

High School diploma or equivalent
Six months of customer service experience
Excellent verbal and written communication skills
Computer skills with experience in data entry, e-mail, and the Internet across multiple systems
The ability to work well in a fast-paced team environment

Responsibilities

Answer, process and document incoming phone calls, e-mails and letters from retail consumers in a fast-paced call center environment.
May cross train on specialty brands to answer consumer phone calls and respond to e-mails, which may entail offering white glove customer service.