French Bilingual Customer Service Representative

TEKsystems•New York, NY

1d•Remote

About The Position

We are seeking a Remote Bilingual French Customer Service Agent to support customers with auto lease and loan insurance requirements. In this role, you will make outbound informational calls to customers whose insurance coverage has discrepancies, such as cancelled policies, missing payments, or incomplete documentation. This position is not sales or collections—all calls are strictly informational and focused on problem resolution.

Requirements

High School Diploma or equivalent
Bilingual in French and English (spoken and written)
Ability to type 30 WPM
1+ year of customer service experience, including retail, call center, office, data entry, or restaurant roles
Comfortable being on the phone for the entire workday
Ability to meet performance expectations (call volume, quality, accuracy)
Positive attitude and strong customer-focused mindset

Nice To Haves

Customer service or call center experience
Strong communication and documentation skills
Ability to follow scripts and detailed processes
Time management and attention to detail

Responsibilities

Handle approximately 14 outbound calls per hour; position is 100% phone-based
Contact customers to resolve insurance-related issues
Verify insurance details directly with insurance agents (e.g., coverage limits, deductibles)
Upload and document information accurately within internal systems
Leave client-approved scripted voicemails when insurance agents are unavailable
Ensure all insurance requirements are met in a timely and professional manner