Cust Service Rep - Seedway - Hall, NY
About The Position
SEEDWAY, LLC is seeking a dedicated Customer Service Representative to join its team. The role processes and manages customer orders, coordinates with warehouse and logistics teams to support timely delivery, resolves order-related issues, and responds to customer questions and complaints through phone, email, and WooCommerce order notes. The representative also operates office equipment, including photocopiers, printers, and personal computers. SEEDWAY is headquartered in Hall, New York, employs 280 people nationwide including seasonal workers, and is part of the GROWMARK system. It provides farm, lawn, turf, and vegetable seed products across several regions of the United States and Eastern Canada. The company describes its environment as health and safety-focused and team-oriented.
Requirements
- High school diploma or equivalent.
- One to three or more years of clerical-related work experience.
- Knowledge of professional communication skills, typing proficiency, and Microsoft Office programs.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Valid driver's license and satisfactory driving record, which must be maintained.
- Business knowledge, collaboration, communication, customer focus, decision-making, and skill-development abilities.
Responsibilities
- Process and manage customer orders, including printing invoices, verifying credit card transactions, entering orders into JD Edwards, and marking orders as shipped.
- Process credit card refunds accurately and efficiently.
- Follow up on order preparation and coordinate with warehouse and logistics teams to ensure timely delivery.
- Resolve order-related issues, including delays, returns, exchanges, and refunds, while ensuring customer satisfaction.
- Communicate with customers, salespersons, and others to answer questions, explain or disseminate information, take orders, and address complaints.
- Respond to customer inquiries by phone, email, and WooCommerce order notes.
- Operate office machines, including photocopiers, printers, and personal computers.
Benefits
- Excellent benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
