Cust Service Rep - Integrated Supply
About The Position
The Customer Service Representative (CSR) works at a customer location and provides service to Vallen customers by purchasing products, goods, and materials that meet standards for price, quality, timing, and reliability of supply. The role performs procurement activities for stock, non-stock, and spot-buy needs, supports order delivery and vendor coordination, and maintains relationships with suppliers, vendors, and assigned customers. The position follows Vallen and customer Standard Operating Procedures and operating practices, and helps maintain a professional, clean, and neat worksite. Work may take place in a manufacturing environment, with extended computer and repetitive keyboarding work. Overtime may be required with little advance notice.
Requirements
- High school diploma or equivalent.
- Excellent customer service skills.
- Computer skills and aptitude to learn Enterprise Resource Planning (ERP) and Inventory Management applications.
- Ability to work independently and take initiative.
- Strong attention to detail and accuracy, organizational skills, and execution skills.
- Proficiency with MS Office products.
- Strong verbal and written communication skills.
- Willingness to learn.
Nice To Haves
- At least 1 year of experience in procurement.
Responsibilities
- Perform procurement activities to meet current and anticipated customer demand for products and materials in alignment with Vallen's purchasing strategies.
- Assess existing orders and determine whether to expedite or de-expedite them for optimal delivery.
- Place purchase requisitions and vendor purchase orders.
- Research and assess vendors or requested items, and recommend options that meet specifications and customer quality, pricing, and delivery standards.
- Monitor the quality and timeliness of supplied products and materials; coordinate returns of damaged goods or replacement items when needed.
- Follow up with vendors on purchase-order status to help ensure timely delivery and communicate order status to customers.
- Communicate with vendors to resolve product-quality and delivery-timing problems.
- Maintain and cultivate relationships with suppliers, vendors, and assigned customers.
- Research and resolve accounts-payable nonconformance with suppliers.
- Identify and document customer cost-saving opportunities.
- Follow Vallen and customer Standard Operating Procedures and operating practices, and keep the worksite professional, clean, and neat.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance, with coverage options for individuals, employee plus spouse or children, and families.
- 401(k) with a discretionary company match of $0.50 per $1.00 contributed, up to 6% of pay (U.S. positions only).
- Employer-paid basic life insurance for employees, spouses, and dependents.
- Employer-paid short-term and long-term disability benefits and parental leave, along with leave required by applicable law.
- Health care and dependent care flexible spending accounts.
- Paid vacation and sick time; vacation ranges from 80 to 160 hours based on seniority, and sick time ranges from 40 to 56 hours per year based on seniority.
- Paid holidays: 8 scheduled holidays and 2 floating holidays.
- Employee Assistance Program.
- Employee Resource Groups for networking and team building.
- Tuition reimbursement program.
- Employee referral program.
- Safety shoe and safety glasses reimbursement, based on position.
- Employee discounts through BenefitHub.
- Advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
