Cust Service Rep

Vallen Distribution Inc.•Stephenville, TX

About The Position

The Customer Service Representative (CSR) works at a customer location and provides service by purchasing products, goods, and materials that meet Vallen’s standards for price, quality, timing, and supply reliability. The role carries out procurement activities to meet the customer’s current and anticipated demand in alignment with Vallen’s purchasing strategies. The representative coordinates with customers and vendors on orders, delivery timing, product quality, and account-payables issues; maintains supplier, vendor, and customer relationships; and identifies and documents customer cost savings. The role also follows Vallen and customer procedures and helps keep the worksite professional, clean, and neat.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Computer skills and aptitude to learn ERP and inventory-management applications.
Ability to work independently and take initiative.
Strong attention to detail and accuracy, organizational skills, and execution skills.
Proficiency with MS Office products.
Strong verbal and written communication skills.
Willingness to learn.

Nice To Haves

At least one year of experience in procurement is preferred.

Responsibilities

Perform procurement activities for stock, non-stock, and spot-buy products and materials to meet current and anticipated customer demand in alignment with Vallen’s purchasing strategies.
Assess existing orders and determine whether to expedite or de-expedite them to optimize delivery.
Place purchase requisitions and vendor purchase orders.
Research and assess vendors or requested items, and recommend options that meet specifications and customer standards for quality, price, and delivery.
Monitor the quality and timeliness of supplied products and materials; coordinate returns of damaged goods or replacement items as needed.
Follow up with vendors on purchase-order status to ensure timely delivery and communicate order status to customers.
Work with vendors to resolve delivery-timing and product-quality problems.
Maintain and cultivate relationships with suppliers, vendors, and assigned customers.
Research and resolve supplier-related accounts-payable nonconformance.
Identify and document opportunities for customer cost savings.
Follow Vallen and customer Standard Operating Procedures and operating practices.
Keep the worksite professional, clean, and neat.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance, with coverage options for individuals, employees plus spouse or children, and families.
401(k) with a discretionary company match of $0.50 per $1.00 contributed, up to 6% of pay (U.S. positions only).
Employer-paid basic life insurance for employees, spouses, and dependents.
Employer-paid short-term and long-term disability benefits and parental leave, plus leave required by applicable law.
Health care and dependent care flexible spending accounts.
Paid vacation and sick time, with amounts based on seniority.
Eight scheduled paid holidays plus two floating holidays.
Employee Assistance Program.
Employee Resource Groups for networking and team building.
Tuition reimbursement program.
Employee referral program.
Safety shoe and safety glasses reimbursement, based on position.
Employee discounts through BenefitHub.
Advancement opportunities.