Cust Service Rep - Integrated Supply
About The Position
The Customer Service Representative (CSR) works at a customer location and provides service to Vallen customers by purchasing products, goods, and materials that meet standards for price, quality, timing, and reliability of supply. The role performs procurement activities to meet current and anticipated customer demand in alignment with Vallen’s purchasing strategies. It also coordinates with customers and suppliers on orders, delivery, product quality, and account-payables issues, while following Vallen and customer procedures and maintaining a professional, clean, and neat worksite.
Requirements
- High school diploma or equivalent.
- Excellent customer service skills.
- Computer skills and aptitude to learn Enterprise Resource Planning (ERP) and inventory management applications.
- Ability to work independently as a self-starter.
- Strong attention to detail and accuracy.
- Strong organizational and execution skills.
- Proficiency with Microsoft Office products.
- Strong verbal and written communication skills.
- Willingness to learn.
Nice To Haves
- At least one year of experience in procurement.
Responsibilities
- Perform procurement activities for stock, non-stock, and spot-buy products and materials to meet current and anticipated customer demand and align with Vallen’s purchasing strategies.
- Assess existing orders and determine whether to expedite or de-expedite them to optimize delivery.
- Place purchase requisitions and vendor purchase orders.
- Research and assess vendors or requested items, and recommend options that meet specifications and customer standards for quality, price, and delivery.
- Monitor the quality and timeliness of supplied products and materials, and coordinate returns of damaged goods or replacement items when needed.
- Follow up with vendors on purchase-order status to ensure timely delivery and communicate order status to customers.
- Communicate with vendors to resolve timeliness and product-quality problems.
- Maintain and cultivate relationships with suppliers, vendors, and assigned customers.
- Research and resolve supplier account-payables nonconformance.
- Identify and document customer cost-saving opportunities.
- Follow Vallen and customer Standard Operating Procedures and operating practices.
- Keep the worksite professional, clean, and neat.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with a discretionary company match of $0.50 per $1.00 contributed, up to 6% of pay (U.S. positions only).
- Employer-paid basic life insurance for the employee, spouse, and dependents.
- Employer-paid short-term and long-term disability benefits and parental leave, along with leave required under applicable law.
- Health care and dependent care flexible spending accounts.
- Paid vacation and sick time, with amounts based on seniority.
- Eight scheduled holidays and two floating holidays.
- Employee Assistance Program.
- Employee Resource Groups for networking and team building.
- Tuition reimbursement program.
- Employee referral program.
- Safety shoe and safety glasses reimbursement, based on position.
- Employee discounts through BenefitHub.
- Advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
