Customer Service Representative (Healthcare)

DOCTORS HEALTHCARE PLANS, INC. • Coral Gables, FL

12d • Onsite

About The Position

The Customer Service Representative helps members understand their healthcare benefits, access care, and receive support. The role involves assisting members, caregivers, and providers through inbound calls and emails, resolving inquiries, supporting enrollment and appointment scheduling, and documenting interactions. This is a full-time, onsite role with a consistent schedule and opportunities for training and career growth in healthcare.

Requirements

• High school diploma, GED, or equivalent work experience preferred.
• Customer service experience; healthcare or call center experience is a plus but is not required.
• Comfort using computers, email, and basic office software.
• Strong communication skills and a positive, patient approach.
• Ability to stay organized and handle multiple tasks.
• Fluency in English and Spanish is required.

Nice To Haves

• Healthcare or call center experience.

Responsibilities

• Answer inbound calls and emails from members, caregivers, and providers.
• Assist with questions about benefits, eligibility, claims, and enrollment.
• Resolve questions on first contact when possible and collaborate with internal teams as needed.
• Make outbound calls to welcome new members and complete enrollment verification.
• Help members schedule appointments and access care.
• Document interactions clearly and accurately.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits.
• Paid time off and holidays.
• Supportive team environment.
• Training and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED