Customer Service Representative (Healthcare)

AdaptHealth, LLC•Kingsport, TN

13h

About The Position

The Customer Service Representative, known at AdaptHealth as an Operations Specialist, supports patient care and operational excellence. The role contributes to patient outcomes while helping improve processes and team performance. It supports regional operations through workflow improvement, documentation processing, accurate use of electronic medical record systems, issue resolution, compliance, training, and operational projects. The position also includes patient assessments and follow-ups, maintaining accurate documentation, and meeting quality and performance metrics while managing multiple priorities.

Requirements

One year of relatable work experience is required.
High school diploma, an associate degree in a relatable field, Healthcare Administration, Business Administration, or equivalent work experience is required.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills; Microsoft Office and healthcare systems experience are a plus.
Comfort learning new technologies and navigating multiple systems.
Ability to work independently while following established procedures and directives.
A company-conducted background check is required for all roles.
A company-conducted motor vehicle record check is required for driving roles.
Clinical roles require valid licensure or certification, where applicable.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service is preferred but not required.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Use EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Perform patient assessments and follow-ups to support care and compliance.
Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts and Health Savings Accounts.
CVS Minute Clinic and Teladoc access.
Spousal Advantage Reimbursement Plan.
Identity theft protection and legal plan.