Experienced Customer Service Representative

McGrath Family of Dealerships • Cedar Rapids, IA

13d • $40,000 - $70,000

About The Position

The McGrath Family of Dealerships is hiring a motivated, customer-focused Business Development Specialist for its Customer Experience / Business Development Center (BDC) team in Cedar Rapids, Iowa. This is a full-time role offering hourly pay plus uncapped bonus opportunities, hands-on training, and opportunities for professional development and potential future advancement, including consideration for an Assistant BDC Manager position. Automotive experience is not required.

The role is suited to someone who enjoys connecting with people, thrives in a goal-oriented environment, and wants to grow with a company that develops employees and promotes from within. The dealership group describes its work environment as supportive, collaborative, and team-focused.

Requirements

• Strong verbal and written communication skills and a confident, professional phone presence.
• Ability to build rapport, establish trust, and create positive customer experiences.
• Comfort handling inbound and outbound customer calls in a fast-paced environment.
• Strong organizational, multitasking, and time-management skills.
• Ability to learn CRM software, customer databases, and other technology.
• Self-motivated and dependable, with comfort working toward performance goals.
• Strong problem-solving skills, attention to detail, and consistent follow-through.
• Positive, team-oriented attitude and willingness to learn and grow.
• Interest in professional development and potential future leadership opportunities.

Nice To Haves

• Two or more years of customer service, call center, inside sales, appointment scheduling, or related customer-facing experience is preferred.

Responsibilities

• Serve as a first point of contact for customers through inbound and outbound calls, text, email, chat, and online inquiries.
• Build relationships with customers by providing friendly, professional, and knowledgeable assistance.
• Identify customer needs, answer questions, and connect customers with the appropriate sales or service department.
• Schedule, confirm, and follow up on customer appointments.
• Maintain accurate customer information, communication notes, and follow-up activities in the CRM system.
• Proactively follow up with prospective and existing customers to support appointment and department goals.
• Work closely with sales, service, and management teams to deliver an exceptional customer experience.
• Demonstrate initiative, teamwork, and leadership potential while contributing to department performance and continuous improvement.

Benefits

• Hourly pay plus uncapped bonus opportunities.
• PTO starting Day 1.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Comprehensive training and ongoing professional development.
• Opportunities for long-term career growth and advancement, including potential consideration for an Assistant BDC Manager position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed