Experienced Client Service Representative

VCA Animal Hospitals•Brookline, MA

9d•Onsite

About The Position

VCA Brookline Animal is seeking an experienced Client Service Representative to join its established, six-doctor general medicine veterinary hospital in Brookline, near downtown Boston. The role supports a fast-paced practice and calls for a reliable, motivated self-starter with a positive attitude, a friendly manner with animals and people, attention to detail, and the ability to multitask. The successful candidate values high-quality veterinary medicine, patient care, and customer service, and demonstrates compassion for pets and people and awareness of others’ reactions. Work is generally performed in an office environment. The position involves sitting for long periods and the ability to lift up to 40 pounds. The employee may be exposed to pet-related hazards, including allergies, contagious diseases, noises, odors, bites, scratches, and animal waste. Scheduling flexibility is required for days, nights, weekends, and holidays. The listed wage is $21.00–$24.00, depending on experience. The employer offers competitive compensation and a comprehensive benefits package.

Requirements

At least 2 years of experience in the veterinary field.
Excellent knowledge of veterinary client service.
Strong organizational skills.
Strong client relations and interpersonal skills.
Intermediate to expert computer skills.
Excellent oral and written communication skills.
Ability to work as a self-starter and team player.
Ability to integrate new information into problem-solving.
High school diploma, GED, or equivalent.
Ability to lift up to 40 pounds.
Ability to work around pet-related hazards, including allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
Compassion for pets and people, with awareness and understanding of others’ reactions.
Scheduling flexibility to include days, nights, weekends, and holidays.

Responsibilities

Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
Schedule and confirm appointments.
Place outbound follow-up calls and contact prospective clients.
Present and explain fees and process payments.
Answer questions about products and services and educate clients on general animal husbandry and non-medical pet care, such as heartworm prevention, housebreaking, and flea and tick control.
Manage medical records, charts, reports, and correspondence.
Triage phone calls.
Understand and enter vaccine information.