Client Service Representative

Ethos Veterinary Health • Austin, TX

9d • $18 - $22 • Onsite

About The Position

The Client Service Representative supports Austin Veterinary Emergency & Specialty’s emergency, critical care, and specialty departments by welcoming and assisting clients and referring veterinarians. The role provides information about hospital services, coordinates appointments, manages client communications, maintains accurate client and pet records, and processes and reconciles payments. The position is full-time and requires rotating weekends. Shifts are to be determined.

Requirements

• At least 2 years of customer service experience in a medical setting.
• A solid employment history demonstrating reliability.
• Ability to work independently, with self-motivation and eagerness to grow.
• A proactive approach to process improvement and collaboration.
• Fluent English speaking and reading skills.

Nice To Haves

• Veterinary experience.
• Fluency in multiple languages.

Responsibilities

• Inform clients and referring veterinarians about hospital services and provide compassionate support by phone and in person.
• Assist clients with scheduling appointments at the multi-specialist hospital.
• Handle reminder and follow-up communications by phone and email.
• Accurately update and maintain client and pet records and files.
• Process payments and reconcile financial transactions accurately and efficiently.

Benefits

• 401(k) with matching
• Health, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Life and disability insurance
• Paid Time Off (PTO) and holidays
• Employee Assistance Program
• Employee discounts, including a pet discount
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan
• Continuous training and growth opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed