Client Service Representative

Old National Bank•Fort Wayne, IN

13d

About The Position

Old National Bank is hiring a Client Service Representative to help retain and deepen client relationships by accurately processing transactions and service requests, resolving client issues, and referring products and services that meet clients’ financial needs. The position travels to surrounding branches as needed, offering the opportunity to work at several locations. The representative also manages the vault, balances ATMs and cash dispensing machines, and processes night drops. The role provides a variety of financial transactions and client services, including inquiries about statements, balances, account charges, address changes, check or debit card orders, and wire transfers. It requires attentive, professional client interactions and ownership of service issues. Operational duties include managing cash supplies and shipments, balancing cash equipment, and resolving client maintenance and service problems with available internal resources. The representative contributes to banking center operational and service targets, participates in sales meetings, maintains product knowledge, and may promote, sell, and open deposit accounts. The stated hourly salary range is $17.00–$27.50. Final compensation depends on location, skills, experience, qualifications, and career level. High school diploma or equivalent is required. Prior banking, sales, or customer service experience and cash-handling or teller experience are preferred.

Requirements

High school diploma or GED equivalent.
Demonstrated knowledge of banking policies, procedures, and regulations affecting banking center operations, including hold procedures, cash drawer limits, and cash-out limits.
Ability to meet cash-handling and balancing standards consistently.
Detail orientation and ability to manage multiple tasks and priorities.
Ability to take ownership of client transaction or operational issues and escalate concerns appropriately.
Strong active listening and communication skills, including the ability to adapt communication to individual needs and handle difficult client interactions.

Nice To Haves

1–2 years of prior banking, sales, and/or customer service experience preferred.
2 or more years of prior cash-handling or teller experience preferred.

Responsibilities

Perform financial transactions accurately and in accordance with bank policies and procedures while maintaining an acceptable balancing record.
Respond to client inquiries and service needs, including statement information, balancing inquiries, account charges, address changes, check or debit card orders, and wire transfers.
Listen to clients, understand their needs, and ensure their needs are met during each interaction.
Manage and monitor cash supplies for banking center demand, process incoming and outgoing cash shipments, balance the vault, ATMs, and cash dispensing machines, and buy or sell cash as needed.
Process night drops.
Resolve or assist with simple to moderately complex customer maintenance and client service problems, using appropriate internal resources and departments.
Contribute to banking center targets for operational performance, service excellence, and product and service referrals.
Participate in weekly sales meetings and other activities intended to increase referrals and sales.
Maintain knowledge of products and services and refer suitable solutions based on client needs.
May promote, sell, and open deposit accounts.
Travel to surrounding branches as needed.