Client Service Representative

Androscoggin Bank Career • Lisbon Falls, ME

7d

About The Position

The Client Service Representative works at the Lisbon Falls branch, interacting with clients and helping with their banking and financial needs. This role serves as a public-facing representative of the bank and provides customer service in a small-team environment. After completing training, the representative performs teller functions, opens checking and savings accounts and services, and handles moderately complex transactions accurately and professionally. The role also involves understanding clients’ financial needs, providing solutions-based service, building strong client relationships, and identifying needs that may be addressed by banking specialists, including mortgage, commercial lending, and investment services.

Banking experience is not required. Experienced candidates may be considered for advanced placement in a higher-level role. The stated hiring range is $21–$22 per hour, depending on skills, experience, and other qualifications.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a customer service role.
• Proven communication and interpersonal skills.
• Ability to perform detail-oriented work with a high degree of accuracy.
• Ability to handle multiple priorities and tasks.
• Proficient computer skills and ability to learn teller processing software.
• Desire and ability to learn a range of products and services and thoroughly explain their features and benefits.
• Ability to identify customer needs, recommend applicable products and services, and close the sale.
• Exceptional customer service skills, a sales orientation, and accuracy in cash handling and following procedures.
• Ability to communicate with business and individual clients in an engaging, professional manner and work well with coworkers.

Responsibilities

• Receive checks and cash for deposit to savings and checking accounts; verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions using an online teller terminal.
• Process mortgage, installment-loan, and other payments, verifying that payments equal the amount due and collecting applicable late charges.
• Cash checks and disburse funds from savings and checking accounts after verifying signatures and client account balances.
• Inspect checks, bonds, money orders, savings withdrawals, and other items to determine negotiability.
• Use the Client Relationship Management System to document client interactions, calls, incidents, and activities.
• Develop skills to open checking and savings accounts, control vault cash, process ATM transactions, use and process TCR transactions, process check reorders, open safe deposit boxes, handle cash advances, and sell and log bank checks and money orders.
• Identify clients’ financial needs and provide personalized, solutions-based service.
• Recognize additional financial service needs and refer clients to appropriate banking specialists.
• Recommend applicable products and services, explain their features and benefits, and close sales.

Benefits

• Generous paid time off plan.
• Paid holidays.
• Paid volunteer time.
• 401(k) participation with an employer match, including employer contributions even if the employee does not contribute.
• Medical, dental, vision, life, and disability insurance.
• Six weeks of fully paid parental leave for new parents.
• Tuition and education reimbursement.
• Career paths and employee development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED