Customer Service Representative - Work at Home/Remote - Part Time Evenings - PA Area

CareXM•Philadelphia, PA

21d•Remote

About The Position

CareXM is hiring Part-Time Patient Support Representatives to provide dedicated after-hours assistance to patients navigating their care. In this role, you will serve as a compassionate guide, taking inbound calls, answering foundational questions, and ensuring families receive clear next steps. We pride ourselves on cultivating a workplace where continuous feedback and employee growth are prioritized. Selected candidates will be invited to complete a brief skills assessment.

Requirements

Must be 18 years or older
High school diploma or GED
6+ months of customer service experience
Basic computer skills
Strong verbal and written communication skills
Ability to work independently and as part of a team
Ability to handle stressful situations
Willingness to learn and grow
Must be able to pass a background check for pre-employment screening
Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards.
Internet connection ( Satellite broadband and mobile hotspots are NOT permitted)
Webcam
Windows: 11 or MAC OS: 15 (Sequoia) or newer
CPU: 2.5 GHz
RAM: 6GB
Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.