Customer Service Representative - FT - Quincy

HOMEBANK•Quincy, IL

10d•$19 - $2,100•Onsite

About The Position

The Customer Service Representative handles customer banking transactions and cash, verifies and processes checks, reconciles a cash drawer, and assists customers with banking products and digital services. The position is based at the 12th and Broadway location in Quincy three days per week and floats to other branches as needed two days per week. The role also involves using banking systems and equipment, completing required security and continuity training, and maintaining regular, predictable attendance.

Requirements

High school degree or related experience.
Strong written and verbal communication, customer service, and interpersonal skills.
Strong computer skills.
Proficiency with PC-based teller software or willingness to learn.
Ability to operate email.

Responsibilities

Receive and verify cash from customers and follow cash-handling procedures.
Reconcile the cash drawer daily, including scanning all images.
Process loan payments, deposits, withdrawals, check cashing, and monetary instruments.
Receive and verify checks, examine them for appropriate endorsements, and complete hold requests as needed.
Navigate the NuPoint Core System and the S drive according to job duties.
Process savings bond redemptions accurately.
Process cash advances.
Complete check order forms accurately.
Demonstrate digital solutions to customers or potential customers.
Operate technically advanced banking equipment, such as cash recyclers and coin counters, when available at the branch.
Use internet banking and the mobile app at a basic level.
Participate annually in robbery and security training.
Read and attest to the Employee Handbook and Business Continuity Plan.
Complete mandatory online training courses.