Customer Service Representative - FT - Quincy

Homebank•Quincy, IL

10d

About The Position

The Customer Service Representative works at the 12th and Broadway location three days per week and floats to other branches as needed two days per week. The role handles customer cash and banking transactions, reconciles the cash drawer, supports customers with banking products and digital services, and uses banking systems and equipment. The employee also completes required security and training activities and follows company policies and procedures.

Requirements

High school degree or related experience.
Strong written and verbal communication, customer service, and interpersonal skills.
Strong computer skills.
Proficiency with PC-based teller software or willingness to learn.
Ability to operate email.
Basic knowledge of internet banking and mobile app navigation.
Basic digital equipment knowledge.
Ability to perform light to moderate lifting or moving up to 25 pounds.
Ability to meet the physical demands of the role, including standing, sitting, talking, hearing, operating a computer and telephone keyboard, reaching, stooping, kneeling, twisting, bending, and close-vision work.

Responsibilities

Receive and verify cash from customers and follow cash-handling procedures.
Reconcile the cash drawer daily, including scanning all images.
Process loan payments, deposits, withdrawals, check cashing, and monetary-instrument transactions.
Receive and verify checks, examine items for appropriate endorsements, and complete hold requests as needed.
Navigate the NuPoint Core System and the S drive according to job duties.
Process savings bonds for redemption accurately.
Process cash advances.
Complete check order forms accurately.
Demonstrate digital solutions to customers or potential customers.
Understand and operate technically advanced banking equipment, such as cash recyclers and coin counters, when available at the branch.
Use internet banking and the mobile app at a basic level.
Participate annually in robbery and security training.
Read and attest to the Employee Handbook and Business Continuity Plan.
Complete mandatory online training courses.
Maintain regular, predictable attendance.