Customer Service Representative

Motion LP•Saskatoon, SK

24d•CA$32,000 - CA$47,100•Onsite

About The Position

Motion is Canada's leading full-service mobility and accessibility solutions provider, serving communities across multiple provinces for over 40 years. They offer a wide range of products including wheelchairs, walkers, mobility scooters, and homecare items to ensure the independence, mobility, and safety of clients of all ages. The company is looking to add a compassionate, problem-solving, and responsive Customer Service Representative to their team in Saskatoon to deliver outstanding customer experiences.

Requirements

A couple of years of customer-facing experience.
Experience in a fast-paced office environment or a customer-facing role.
Deadline driven and able to prioritize and manage a myriad of tasks.
Proficient in Microsoft Office Suite.
Comfortable navigating databases.
Ability to learn new software quickly.
Interest in gaining exposure to the healthcare and personal mobility device industry.
Ability to build relationships with people.
Ability to work with customers to find the best solutions to fit their needs.
Professional and flexible communication skills.
Comfortable responding to urgent inquiries on the phone, by email or in person.
Ability to navigate any situation in a friendly, empathetic and compassionate manner.
A clean criminal background check.
Bondable.

Nice To Haves

Multi-tasking skills, thriving on juggling projects, demands, and timelines without becoming overwhelmed.

Responsibilities

Welcome, engage with, and meet the needs of clients and visitors on-site.
Manage and prioritize telephone and email communications in a friendly and helpful manner.
Work closely with Service Technicians and Sales Consultants to oversee client order administration.
Process payment, manage bank deposits, billing & payments as needed.
Manage all details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved.
Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client records, is complete and accurate.

Benefits

Fair and attractive compensation with a salary range from $32,000 - $47,100 annually.
Eligibility to a comprehensive benefits package.
Robust vacation and personal days allotment.
RRSP/DPSP match program.
Maternity/parental leave top-up.
Employee Assistance Program.
Employee Discount Program.
Tenure recognition through our Motion Milestone Program.
Employee Referral Bonus Program.
Professional Development Reimbursement.
Eligibility to the company’s pooled bonus plan.
Goodlife Fitness corporate membership discount.
A safe, respectful, and supportive work environment including company-provided safety equipment and resources.