Customer Service Representative
About The Position
Hearn Plumbing, Heating & Air is seeking a full-time Customer Service Representative who is looking for a supportive career with competitive pay and benefits. The company has been serving the Madison and surrounding areas since 1946, operating on strong family values of service, integrity, and trust. They prioritize the personal growth and well-being of their staff, aiming to be the best place for success. The Customer Service Representative will engage with clients via phone, email, and text, manage the schedule, handle office tasks, educate clients about services, and ensure positive customer experiences.
Requirements
- Basic computer skills
- Excellent customer service and phone skills
Nice To Haves
- Knowledge of Microsoft Excel is a plus!
Responsibilities
- Engage with clients via phone, email, and text with professionalism and warmth.
- Ensure the schedule remains full by providing exceptional service and support.
- Manage various office tasks to ensure smooth operations.
- Educate clients about services and assist them in making informed decisions.
- Ensure every customer's experience is a positive one.
- Contribute to the smooth operation of the busy office.
Benefits
- Medical, dental, and vision insurance
- A 401(k)
- Paid time off (PTO)
- Paid holidays
- Winter and summer team events
- Free coffee from our local coffee shop
- Uniforms
- Company-provided tools for technicians
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
