Customer Service Representative

America's Floor Source • Indianapolis, IN

22h • $22 - $26

About The Position

We are seeking a highly motivated and skilled Customer Service Representative to join our team in the Consumer Support Services industry. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your main objective will be to ensure customer satisfaction by addressing inquiries and resolving issues in a timely and efficient manner. You will be the first point of contact for our customers and will play a crucial role in maintaining our company's reputation for excellent customer service.

Requirements

• Excellent verbal and written communication skills
• Proven experience in telephone customer service and problem resolution
• Ability to work in a fast-paced environment while maintaining a positive attitude
• Strong organizational and multitasking skills

Nice To Haves

• Experience in the Consumer Support Services industry
• Exceptional organizational skills and attention to detail
• Strong computer skills (proficient user of Microsoft Office Suite: Word, Excel)

Responsibilities

• Answering customer inquiries via phone, email, and chat in a timely and professional manner
• Interacting with field service technicians, installers, superintendents regarding warranty issues.
• Resolving customer issues and complaints with empathy and efficiency
• Processing customer orders and managing customer accounts
• Maintaining accurate records of customer interactions and transactions
• Collaborating with other departments to ensure customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed