Customer Service Representative

Waste Connections•Weatherford, TX

1d•Onsite

About The Position

Due to growth and expansion, Waste Connections is looking to add a Customer Service Representative to our office in Weatherford, TX. In this position, the main duties involve handling inbound calls from our customers. This job is similar to a call center type position but in an office atmosphere. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal, and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity, and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Requirements

2 years of high volume Customer Service experience
Experience with Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills

Responsibilities

Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
Accepting payments from customers, researching customer billing inquiries and updating customer account information.
Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.