Customer Service Representative - Richmond, TX
About The Position
Living Earth is seeking a Customer Service Representative (CSR) to provide front-line service to customers and support site operations. The role processes orders and payments, answers customer questions, and assists with dispatch and scale operations. The CSR delivers a positive customer experience in person, over the phone, by email, and by text while maintaining accurate transactions and documentation and following safety and cash-handling procedures. The successful candidate is available to work Monday through Friday, with occasional Saturday hours, and brings a can-do attitude and hands-on energy. The work is performed primarily in an office environment with frequent customer and phone interaction. The position is full-time, non-exempt, and reports to the Site Manager.
Requirements
- High school diploma or equivalent.
- Experience with Microsoft Office products, especially Excel and Outlook.
- Strong written and oral communication skills.
- Professional, courteous, customer-focused demeanor.
- Ability to learn product information and explain it clearly to customers.
- Basic math skills and attention to detail for order entry and cash balancing.
- Ability to follow health and safety guidelines and model safe work practices.
- Availability to work Monday through Friday, with occasional Saturday hours.
- Ability to sit for extended periods, up to 8–10-hour shifts, while working at a desk, computer, and telephone.
- Ability to lift up to 25 pounds as needed.
- Must complete pre-employment drug and alcohol screening.
Nice To Haves
- Previous customer service, retail, or administrative experience.
- Bilingual English/Spanish skills.
Responsibilities
- Provide professional, friendly customer service in person, by phone, email, and text.
- Answer questions about products, pricing, orders, and delivery options, and provide basic product information.
- Contact current and prospective customers through approved channels in accordance with company standards.
- Collect, verify, and update customer contact details and communication preferences, including applicable SMS and email marketing opt-ins.
- Support marketing and sales initiatives by informing customers about promotions, seasonal offers, loyalty programs, and available products; encourage satisfied customers to leave reviews.
- Enter customer orders accurately into the system.
- Accept and process payments, manage the shift cash drawer, balance money daily, and follow cash-handling and reconciliation procedures.
- Assist with dispatch by coordinating with drivers and yard personnel and communicating order details, timing, and changes.
- Answer and route business telephone calls promptly.
- Operate the vehicle scale as needed, accurately weigh loads in and out, and ensure transactions and related paperwork are complete.
- Maintain a clean, organized, and safe work area; follow company policies, procedures, and safety guidelines.
- Perform other related duties as assigned to support site operations and customer needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
