Remote Customer Service Representative - TX, GA, OK
About The Position
OneTouch Direct is hiring a remote Customer Service Representative to provide frontline support to customers with questions and concerns about products and services. The representative will assist customers through phone, email, and chat, troubleshoot issues, process orders and returns, and escalate unresolved matters when needed. The position is full-time, 40 hours per week, with overtime opportunities. Applicants must live in San Antonio, Texas, Oklahoma, or Georgia and have a quiet home office and reliable hardwired internet connection. The role requires specific Windows computer, headset, and network equipment; Mac, Chromebook, Apple devices, Microsoft Surface, Wi-Fi, and cellular connections are not supported.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to think critically.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet home office environment.
- Must live in San Antonio, Texas, Oklahoma, or Georgia.
- Windows laptop or desktop with webcam; Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible.
- Minimum Dual-Core 2.0 GHz processor; Quad-Core recommended.
- Minimum 16 GB RAM.
- Windows 11 operating system; MacOS and Chromebook are not supported.
- Ethernet port and hardwired internet connection required; Wi-Fi and cellular connections are not permitted.
- Minimum internet speed of 50 Mbps download and 20 Mbps upload.
- USB noise-cancelling headset with a functioning microphone; must be hardwired, not Bluetooth.
- Ethernet cable.
Nice To Haves
- 1–2 years of customer service experience preferred.
- Previous experience in a call center or remote support role is a plus.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with troubleshooting issues and provide accurate solutions.
- Process orders, amendments, and returns efficiently.
- Escalate unresolved issues to senior staff when necessary.
- Provide feedback to improve customer service processes.
Benefits
- Health care plan (medical, dental, and vision).
- Retirement plan (401k, IRA).
- Life insurance (basic, voluntary, and AD&D).
- Paid time off (vacation, sick, and public holidays).
- Training and development.
- Work from home.
- Overtime opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
